What a difference a day makes!
There is finally light at the end of the tunnel. I had a call from Air New Zealand a few minutes ago, only 30 hours after my conversation with the volunteer call-taker, and we now have a confirmed flight from Wellington to Auckland on March 28th, and on to Vancouver. There is no chance of a flight home before March 28th, so we now at least have some certainty on our travel plans.
This assumes that they don't run out of aviation fuel, the flight crew don't come down with covid19, the Canadian border stays open to Canadians, and that no other obstacles arise in our remaining days in New Zealand.
Kudos to Air New Zealand for getting back to us as promised and for accommodating our needs, in a time of great stress for everyone.
Now we can relax a little, and enjoy our last week in New Zealand.
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